Shamoji Robata Yaki Japanese Restaurant

Our restaurant is committed to protecting the privacy and security of our customers’ personal information. This privacy policy explains how we collect, use, and protect your personal information when you use our services.

1. Scope and Purpose

This privacy policy applies to all personal information collected by our restaurant through our website, mobile application, and in-restaurant interactions. Our primary goal is to provide the best dining experience and excellent customer service.

2. Types of Information Collected

We collect the following types of information:

• Personal information: name, address, phone number, email.
• Reservation details: date and time, number of guests, special requests.
• Payment information: credit card details or other payment methods.
• Information about dining preferences and customer feedback.

3. Methods of Collection

Your personal information may be collected through the following channels:

• Online reservations via our website or mobile application.
• Directly at the restaurant when you make a reservation or payment.
• Through surveys and customer feedback.

4. Use of Information

Your personal information is used for the following purposes:

• Confirming and managing reservations.
• Providing customer service and support.
• Processing payments and issuing invoices.
• Improving our services and customer experience.
• Sending information about promotions, special events, and restaurant news (if you consent).

5. Information Security

We take necessary security measures to protect your personal information from unauthorized access, disclosure, or alteration. These measures include:

• Encryption of payment information.
• Use of firewalls and antivirus software.
• Employee training on information security.

6. Individual Rights

You have the following rights regarding your personal information:

• Right to access: You have the right to request access to your personal information.
• Right to rectification: You have the right to request correction of inaccurate or updated information.
• Right to erasure: You have the right to request the deletion of your personal information.

7. Contact

If you have any questions or complaints regarding this privacy policy, please contact us at:

• Email: customercare@mylifecompany.com.vn
• Phone: 1900 066 890
• Address: 179 Lý Chính Thắng, Võ Thị Sáu Ward, District 3, Ho Chi Minh City, Vietnam

We are committed to protecting your privacy and are always ready to address any concerns you may have.